Effective Date: 28/08/2025
At Voulen (“we”, “our”, or “us”), your privacy is important to us, and we are committed to handling your information responsibly. This Privacy Policy explains how we collect, use, and protect your information. By using Voulen, you acknowledge and agree that the use of any online platform carries inherent risks, that Voulen cannot guarantee absolute security or availability of your data, and that you assume full responsibility for the information you choose to enter into the service. Nothing in this Privacy Policy shall be interpreted as creating obligations for Voulen beyond those expressly stated here. By accessing or using Voulen, you consent to the practices described in this policy and agree that Voulen shall not be held liable for any damages, losses, or claims arising from your use of the service or from the handling of your information.
Information We Collect
When you register for an account, place an order, submit a request, or use the platform, we may collect information such as your name, email address, phone number, address, business details, and payment information. You may also enter appointment-related details, including client names, contact details, ages, and notes. This information is provided voluntarily by you, and Voulen only stores it to make the service function. You may, however, visit the website anonymously.
Payment Processing and Sensitive Data
All sensitive payment information is handled securely by Stripe, our trusted third-party payment processor. Voulen does not store credit card numbers, social security numbers, or financial account information on its servers. After a transaction, your private payment details are never retained by Voulen.
How We Protect Information
We use reasonable measures to safeguard the information stored in Voulen, but no online platform can guarantee complete security. By using Voulen, you acknowledge and accept that you assume all risks associated with the storage of your data. Voulen is not responsible for unauthorized access, disclosure, loss, or alteration of your data, whether due to technical failures, cyberattacks, user error, or circumstances beyond our control.
Disclosure of Information
We do not sell, trade, or rent personally identifiable information to outside parties. We may share information with trusted service providers who assist in operating our website, conducting our business, or servicing your account, provided they agree to keep such information confidential. We may also disclose information when required by law, when enforcing our policies, or when necessary to protect the rights, property, or safety of Voulen, our users, or others.
Limitation of Liability
To the maximum extent permitted by law, Voulen shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to this Privacy Policy, our data practices, or your use of the service. This includes, without limitation, any damages resulting from the loss, disclosure, unauthorized access, corruption, or deletion of data, as well as damages for lost profits, lost revenue, lost clients, lost business opportunities, or loss of goodwill, even if we have been advised of the possibility of such damages. Voulen does not guarantee the security, integrity, or continued availability of your information and assumes no responsibility for any damages resulting from system errors, interruptions, cyberattacks, user mistakes, or circumstances beyond our reasonable control.
Data Retention
We retain your account data for as long as your account exists on Voulen. If you cancel your subscription, your account and its associated data will not be automatically deleted, and you may still log in to access your information. However, Voulen does not guarantee the preservation of your data and assumes no responsibility for lost, corrupted, or deleted information at any time. Users are solely responsible for maintaining any backups or records they consider necessary.
What We Don’t Do With Your Data
Voulen does not and will never sell, disclose, or otherwise provide your data to third parties for their marketing or advertising purposes.
Changes to This Policy
Voulen may update this Privacy Policy at any time. Updates will be posted on this page, and continued use of the platform indicates acceptance of the revised terms.
Limitation of Responsibility
By using Voulen, you acknowledge and agree that Voulen is not liable for any damages, losses, or claims arising from your use of the service. This includes, without limitation, any loss of appointments, lost clients, lost revenue, or loss of data. The responsibility for entering, maintaining, and backing up your information lies entirely with you.
International Use
Although Voulen is operated from Québec, Canada, users may access the platform from other countries, including the United States. By using Voulen, you consent to the transfer and processing of your information in Canada.
Final Provisions
This Privacy Policy constitutes the entire understanding between you and Voulen regarding the handling of your information. It replaces any prior statements or representations on the subject. Voulen may update or revise this Privacy Policy from time to time, and any changes will be effective once posted on our website. By continuing to use the service after updates are made, you agree to the revised policy.
Contact Info
If you have any questions, please reach out to us at Team@voulen.com